Shipping policy
Updated: May 14th, 2025
ORDER PROCESSING
We strive to process all orders within one business day. Please note that orders with alternate shipping addresses or those requiring additional verification may necessitate extra processing time. We will send a confirmation email once your order has been processed successfully.
ORDER UPDATES
For pre-configured systems, peripherals, and accessories, you will receive an order confirmation email followed by a shipping notification with tracking information. For custom systems, additional incremental status updates via be sent via email as your order advances along our production process.
LEAD TIMES
Our goal is to provide accurate lead time estimates, however, the exact time required to fulfill your order may vary based on demand, seasonality, and other factors. MAINGEAR cannot offer expedited shipping or discounts of any kind in the unfortunate event of an order delay.
Be advised, selecting a faster shipping option will not impact your orders lead time.
LOCAL PICKUP
Customers are welcome to collect their orders from our facility at 4 Powder Horn Drive in Warren, NJ. Be sure to select Local Pickup at checkout. Pickup hours are Monday through Friday, from 9:30 AM to 5:30 PM ET. A valid photo ID is required to claim your order.
Please note: All orders picked up from our facility are subject to New Jersey state sales tax.
DOMESTIC SHIPPING
MAINGEAR uses FedEx for most shipments. If your order qualifies for free shipping and is being delivered to a residential address, it will be shipped via FedEx Home Delivery, which delivers 7 days a week. For business addresses, orders typically ship via FedEx Ground to better allow for weekday delivery. Express shipping options are available for an additional fee.
Please note: Free shipping is not available for customers outside the contiguous United States.
Select orders will require palletized freight shipping. The freight carrier may vary depending on the customer’s region and other factors. These shipments are scheduled, and the carrier will contact customers in advance to coordinate the date and time for delivery. Freight shipments cannot be expedited, and in most cases, can only be scheduled on weekdays.
| Shipping method (Standard) | Estimated delivery time | Price |
| FREE Shipping via FedEx Home Delivery (Residential) | 1-5 days Delivers 7 days a week |
FREE |
| FREE Shipping via FedEx Ground (Business) | 1-5 days Delivers Monday-Friday |
FREE |
| FedEx 2Day | 2 days Delivers Monday-Friday |
Quoted at checkout |
| FedEx Standard Overnight | Next business day Delivers Monday-Friday |
Quoted at checkout |
|
USPS Ground Advantage |
1-5 days Delivers 6 days a week (No Sunday delivery) |
FREE (unless otherwise noted) |
| Shipping method (Select systems) | Estimated delivery time | Price |
| Palletized Freight Shipping | 2-7 days Delivers Monday-Friday |
Quoted at checkout |
ADDRESS CHANGES
Once an order is placed, MAINGEAR cannot modify the shipping address to any location other than a nearby FedEx Office. If you need to change your shipping address, please contact MAINGEAR promptly to explore FedEx Office delivery options. Note, this change is only possible if a system has not yet left our facility.
MISSED DELIVERIES AND RE-ROUTES
If you are unavailable to receive your delivery, FedEx will typically make another attempt on the following service day. After 2-3 unsuccessful delivery attempts, the package may be returned to MAINGEAR or held at a nearby FedEx Office location for up to 7 days. If the package is returned to MAINGEAR, the customer will be responsible for the costs associated with re-shipping.
ALASKA/HAWAII SHIPPING
Orders shipping to Alaska or Hawaii require paid shipping. Methods and pricing will vary based on your order and exact location. Options will be presented at checkout once a shipping address is entered. For more information, feel free to contact us.
APO/FPO/AE
MAINGEAR can ship select systems to APO/FPO/AE addresses for a flat rate of $199. Please note that size and weight restrictions apply, so we encourage customers to contact MAINGEAR prior to placing an order to confirm compliance. Systems equipped with Apex liquid cooling, or those which require freight service, cannot be shipped to APO/FPO/AE addresses.
PO BOXES AND FREIGHT FORWARDERS
MAINGEAR is unable to ship to PO boxes or freight forwarding facilities. This includes package handlers such as Fetch. If your order is identified as having one of these shipping addresses, it will be automatically canceled and refunded.
MAILROOMS
If your package is being shipped to a mailroom, or similar location, such as those found at apartments or schools, note that once a signature has been obtained, the delivery is considered complete, and MAINGEAR cannot assume responsibility for any issues that may arise after the signature is provided and before you personally retrieve the package.
For added peace of mind, you may prefer to have your package shipped to a nearby FedEx Office location, where it will be securely held for pickup. Should you require assistance with your shipping arrangements, please don’t hesitate to reach out.
DELIVERY SIGNATURE REQUIREMENT
To safeguard your valuable order and ensure a secure delivery process, all systems require an adult signature upon delivery. While we are unable to make exceptions to this policy, alternative options are available if you anticipate difficulty in being available to sign for your delivery. Please contact MAINGEAR right away to explore these options, such as appointment-based deliveries (additional fees apply) or delivery to a nearby FedEx Office location for convenient in-person pickup.
INTERNATIONAL SHIPPING
CANADA
Customers in Canada can place orders directly through MAINGEAR.com. Shipping rates will be calculated at checkout. Be advised that shipping rates do not include duties and taxes, which the customer will be responsible for once the package reaches Customs. For a better idea of these added costs, we recommend consulting with a Customs broker or MAINGEAR specialist in advance. If shipping to a business address, please be prepared to provide the carrier with your Canadian Business Number (BN) and any other required business information to facilitate the import.
EU
Shipping to the EU is currently restricted. Contact a MAINGEAR sales specialist for more information.
OTHER INTERNATIONAL
Consult with a MAINGEAR specialist to determine shipping rates and whether or not we can ship to your region. Note that first time international customers may be required to complete payment via wire transfer.
EXCLUSIONS
MAINGEAR is currently unable to ship to the following countries: Mexico, Russia, Cuba, Iran, China, Hong Kong, North Korea, Syria, Regions of Crimea, Somalia, Sudan, Sierra Leone, Myanmar, Libya, Venezuela, and Tajikistan. This list is subject to change without notice. Contact MAINGEAR if you have any questions.
